Mission

The Mission of the Monroe County Public Library is to serve the informational, educational, and recreational needs and interests of the Florida Keys community.

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The Monroe County Public Library system strives to offer excellent library service to all. While quality of library collections and facilities is important, a consistently high degree of service to the public is the core of the Library’s mission.

 

Library users are entitled to courteous, knowledgeable, and helpful service from well-trained staff. This Public Library Service Policy affirms our guarantee to library users. All other library policies should be interpreted considering the following principles.

 

1. Library users are provided the same quality of service without discrimination, regardless of any criteria. Users’ needs and requests are considered with equal importance and respect.

2. Library users are the most important aspect of our work. This means serving a library user takes precedence over any managerial or clerical function.

3. Judgment calls are always made in the library user’s favor. Library staff will never be disciplined for errors made in good faith pursuant to this policy.

4. Library users requesting assistance via telephone, email, and chat receive the same level of service as walk-in users.

5. When a staff member is unable to fulfill a library user’s request, every attempt is made to offer an alternative.

6. Library policies exist to ensure equitable service and access to library resources. Therefore, all staff members are familiar with library policies and can articulate the rationale behind them.